Refund policy
At GetVayro, we want you to love your order. If something isn't right, we're here to help.
30-Day Returns
You have 30 days from the date you receive your item to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase (order number) is required.
How to Start a Return
Email us at ecomwizards.info@gmail.com with your order number, the item(s) you want to return, and the reason. Please do not send items back without contacting us first, as returns sent without prior approval cannot be accepted. Once approved, we'll send you return instructions.
Return address (only use after approval): GetVayro, 7901 4th St N, STE 16151, St. Petersburg, FL 33702, United States.
Damaged, Defective or Wrong Items
Please inspect your order on arrival. If your item arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with your order number and photos of the issue. We'll send a free replacement or issue a full refund, and you won't need to return the item.
Return Shipping Costs
For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping fees are non-refundable. For damaged, defective, or incorrect items, there is no cost to you.
Non-Returnable Items
Gift cards, sale or clearance items, and personalized or hygiene-related products cannot be returned unless they arrive damaged or defective.
Exchanges
The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order for the item you want.
Refunds
Once we receive and inspect your return, we'll notify you whether it's approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the refund.
Order Cancellations
Orders can be cancelled for a full refund within 12 hours of purchase by emailing us. Because orders are processed quickly, we cannot cancel orders that have already shipped; in that case, please follow the return process above.
Questions
Contact us anytime at ecomwizards.info@gmail.com.